Terms of Service

1. Agreeing to these terms

By creating an account, joining a workspace, or using Collom in any other way, you agree to these terms and to our Privacy Policy, which explains how we handle personal data. If you do not agree, do not use Collom.

If you use Collom for a company, a team or any other organisation, you confirm that you are allowed to accept these terms for it. In that case "you" means both you and the organisation.

You must be at least 18 years old, or the age of legal majority where you live if that is higher, to hold a Collom account. You may not use Collom if a law or a sanctions list that applies to you or to us forbids us from serving you.

2. The service

Collom is a workspace for pages, databases, published sites and forms. You reach it at app.collom.io, through our API, and through sites and forms served on collom.app or on a domain you connect. Collom keeps a copy of the workspaces you open on your device so that it works offline, and syncs your changes with our servers when you are connected.

We add to and improve Collom all the time, and we may change or retire features. If a change takes away something your workspace relies on, we will give you reasonable notice first, and you will be able to export your content.

3. Early access

Collom is in early access. Every workspace gets every feature at no charge, and no card is needed. In return, please expect rough edges: features and limits may change, there may be bugs, and there may be downtime.

Features described as planned, preview or beta are not promises, and they may change or be withdrawn. Keep your own export of anything you cannot afford to lose.

4. Your account

Give us accurate details when you sign up and keep your email address current, because that is where we send security notices and anything these terms say we will tell you. An account is for one person; do not share a login.

You are responsible for what happens under your account and for keeping your password secret. API tokens and the access you approve for connected apps act with your permissions, so treat them like passwords and remove the ones you no longer use.

If you think someone else has got into your account, tell us straight away at security@collom.io.

5. Workspaces, members and guests

A workspace belongs to the person who created it, or to the organisation they created it for. We call that person or organisation the workspace owner. The owner and the admins they appoint decide who is a member, what each person can do, what is shared or published, and when content is exported or deleted.

If you join a workspace that someone else owns, such as your employer's, what you add there is under their control. They can read it, change it, export it, delete it and remove you from the workspace. Your arrangement with them is between you and them, and Collom is not a party to it.

You are responsible for the people you invite, the access you give them, and taking that access away when they no longer need it. Guests see only the pages shared with them.

6. Plans, fees and billing

Collom is free during early access. Paid plans will come later, and the plans we have in mind are on our pricing page. We will give you at least 30 days' notice by email before early access ends, and we will never charge you unless you have chosen a paid plan and given us payment details.

Once paid plans exist: subscriptions are billed in advance, monthly or yearly, and renew until you cancel. Prices do not include taxes, which are added where we are required to collect them. If we change a price, the new price applies from your next billing period and we will tell you at least 30 days before.

You can cancel at any time and keep what you paid for until the end of the period. Payments are not refundable, except where the law where you live gives you a right to a refund that cannot be waived, or where these terms say otherwise.

Each plan has limits, such as storage, guests, sites and how far back page history goes. If a workspace goes over a limit, we will tell you and give you a choice before anything is restricted. Whatever plan a workspace is on, you can export your content.

7. Your content and the licence you give us

What you put into Collom is yours. That includes pages, database rows, comments, files, and the sites and forms you build. We claim no ownership of it.

So that Collom can work, you give us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, index, display and process your content. Processing means things like making previews and thumbnails, building the search index, producing exports and keeping backups. We use this licence only to provide, secure and support the service for you and the people you share with, and to show your content publicly where you choose to publish it.

The licence ends when you delete the content or your workspace is deleted, apart from backups and caches that expire on their own schedule.

We do not sell your content, we do not use it for advertising, and we do not use it to train AI models. Collom has no AI features.

You are responsible for your content and for having the right to put it into Collom. Anything you share with other members or publish can be copied by the people who can see it, and deleting it later does not recall those copies.

8. Sharing, publishing and forms

A public link, a published site or a public form makes content available to anyone who has the address, and a site can be found by search engines unless you turn that off. You decide what to publish and you are its publisher, not Collom. You can unpublish at any time, but copies that search engines or other people have already made are outside our control.

If you connect a domain, you confirm that you own it or are allowed to use it. You look after its DNS records; we issue and renew the certificate. We may disconnect a domain that no longer points at Collom or that you have no right to use.

When you collect answers with a form, you decide what is asked and what happens to the answers. Tell the people who answer who you are and what you will do with their data, and get any consent the law requires. Do not use forms to ask for passwords, payment card details or government identity numbers.

Page analytics show you views and readers for your published pages. They use no cookies and no third-party trackers; our Privacy Policy describes exactly what is recorded.

Published sites and forms may show a small "Made with Collom" link.

9. Personal data in your workspace

Your workspace will contain personal data about other people: members and guests, people named in pages and rows, people who answer your forms, and visitors to your sites. For that data the workspace owner is the controller and Collom is the processor. For your own account data Collom is the controller, as set out in the Privacy Policy. This section applies wherever a law such as the Nigeria Data Protection Act, the EU or UK GDPR, or a similar law requires a contract between a controller and a processor.

What we process and why: we host, sync, index, back up and deliver the content of your workspace, for as long as the workspace exists and for the deletion periods in the Privacy Policy. The data is whatever you choose to put in, which is usually names, contact details, text and files, plus the technical data needed to deliver pages and count views.

• Instructions: we process this data only on your documented instructions, which are these terms and the way you use Collom's features. If we think an instruction breaks data protection law, we will tell you.
• Confidentiality: anyone at Collom who can reach this data is bound by a duty of confidentiality and looks at it only when that is needed to run or support the service, or when the law requires it.
• Security: we keep technical and organisational measures in place that fit the risk. The Privacy Policy describes them, and we will not make them materially weaker while you use Collom.
• Sub-processors: you agree that we may use the providers listed in the Privacy Policy. Each is bound by data protection terms that protect the data at least as well as this section does, and we remain responsible for what they do. We will give notice before adding or replacing one. If you have a reasonable objection, tell us within 14 days and we will try to resolve it; if we cannot, you may close your workspace and receive a refund of any fees paid in advance for the remaining period.
• Requests from individuals: Collom's tools let you find, correct, export and delete personal data yourself. If someone sends a request about your workspace to us, we will pass it to you and will not answer it ourselves unless the law requires us to.
• Breaches: if we learn of a personal data breach affecting your workspace, we will tell you without undue delay, describe what we know, what we have done about it and who to contact, and keep you updated so you can meet your own duties to notify.
• Help and audits: we will give reasonable help with impact assessments and questions from regulators, and we will provide the information reasonably needed to show that we follow this section. Where the law entitles you to more, we will allow an audit on reasonable notice, with a reasonable scope, no more than once a year.
• Transfers: where personal data moves between countries, we rely on a safeguard the law recognises, such as standard contractual clauses or the equivalent under the Nigeria Data Protection Act.
• Return and deletion: you can export your content at any time. When a workspace is deleted, we delete the personal data in it as set out in the Privacy Policy, apart from backups that expire on schedule and records the law requires us to keep.

Your side of this: you must have a lawful basis for the personal data you put into Collom, give people the notices the law requires, and not add data you are not allowed to hold. Collom is a general workspace. It is not built to the standards that some regulated data needs, such as payment card data or patient health records, so do not store those in it.

If you need a signed copy of these data processing terms for your records, write to legal@collom.io.

10. API, webhooks and connected apps

You may use our API to read and write the content you have access to. Rate limits apply, and you must not try to get around them. We may change the API; where a change would break existing use, we will give notice when we reasonably can.

Webhooks and automations send your data to the addresses you set. Where that data goes after it leaves Collom is your responsibility.

A connected app is made by its developer, not by us. When you approve one, it can reach the pages you choose with the access you choose until you disconnect it. We do not review these apps and are not responsible for what they do with your data. If you build an app that connects to Collom, you must be honest about what it does, use people's data only for what they approved, and publish a privacy policy of your own.

11. Acceptable use

Collom is for your team's own work. You, and everyone who uses your workspace, sites and forms, must not use it to do any of the following.

• Break the law, or store or publish content that is illegal where you are or where we operate. Sexual content involving children is reported to the authorities and the account is closed at once.
• Infringe someone else's copyright, trademark or other rights, or publish someone's private information or intimate images without their consent.
• Harass, threaten, defame or impersonate anyone, promote violence or terrorism, or attack people because of who they are.
• Spread malware, run phishing or scam pages, collect login details or payment details under false pretences, or mislead people about who is behind a site or a form.
• Send spam. That includes unsolicited bulk email through mentions, forms or automations, and sites made to manipulate search rankings or only to redirect visitors elsewhere.
• Break into, probe or scan Collom or anyone's workspace, get around access controls or plan limits, or look at data you have no right to see.
• Overload the service, run it as a general file host or content delivery network for another product, mine cryptocurrency, or create accounts by automated means.
• Scrape Collom or other people's published content in bulk, or copy, resell or rent out the service itself.
• Reverse engineer or decompile Collom, except where the law gives you that right regardless of these terms.

Plan limits, file size limits and rate limits are part of fair use. If what you need is unusual but legitimate, talk to us at support@collom.io and we will try to find a way.

Security research done in good faith is welcome. Test only against your own workspace, do not touch other people's data, and send what you find to security@collom.io, giving us reasonable time to fix it before you make it public.

12. How we enforce these rules

We do not read through workspaces looking for problems, and we run no automated scanning of what you write. We act when a report reaches us, when the law requires it, or when we come across a problem while running the service.

When something breaks these terms, we respond in proportion: we may remove or unpublish content, disconnect a domain, limit a feature, or suspend or close an account or a workspace. Where we reasonably can, we tell you first and give you the chance to put it right. For illegal content or serious abuse we act at once, and report to the authorities where that is appropriate.

If you think we got it wrong, reply to the notice or write to support@collom.io and a person will look at it again.

13. Copyright and other complaints

If you believe something on Collom infringes your copyright or other rights, or breaks the rules above, write to abuse@collom.io. Include the address of the content, what it infringes or which rule it breaks, your contact details, and a statement that what you say is accurate and that you own the right concerned or act for the owner.

We review every complaint. Where it is justified we remove or disable the content and tell the person who posted it, who may answer with their side. We close the accounts of people who infringe repeatedly.

14. Third-party services

Some parts of Collom rely on other companies or reach out to them when you use a feature: map tiles for the map view, content you embed from other sites, previews of links you paste, the check that tells people from bots on public forms, and the registrar and DNS provider for a domain you connect. Those services have their own terms and privacy policies, and we are not responsible for them. Embedded content loads from its own source, which can see the visitor's IP address in the same way as any website.

15. What belongs to Collom

The service, its software, its design and the Collom name and logo belong to us. While you follow these terms, you may use the service for your own or your organisation's work. That right is personal to you and we can withdraw it as these terms allow. You may not use our name or logo in a way that suggests we endorse you.

If you send us ideas or feedback, we may use them freely and owe you nothing for them.

16. Availability, support and backups

We work to keep Collom fast and available, but no online service can promise to be up all of the time, and during early access we make no uptime commitment. We sometimes need maintenance, and will give notice of disruptive work when we reasonably can. Support is by email at support@collom.io.

Changes you make offline stay on your device until it reconnects and syncs. If you clear your browser's data, or lose the device before that happens, those changes are gone and we cannot bring them back.

Page history and the trash let you undo mistakes for a limited time. Our backups are there to recover the whole service after a failure, not to restore a single page on request. Export what matters to you.

17. Closing, suspension and termination

You can stop using Collom at any time. Export your content first. The owner of a workspace can delete it from its settings, which is immediate and cannot be undone. You can ask for your account to be deleted from Settings, under Your account; a member of our team completes every request within 30 days, and you can cancel until then.

We may suspend or close an account or a workspace if it materially breaks these terms, if the law requires it, or if it puts the service or other people at risk. Unless the matter is serious or the law prevents it, we will warn you and give you time to fix the problem first. A suspended workspace cannot be opened by its members, and its sites, forms, public links, invitations and webhooks stop working, until the suspension is lifted. Nothing in it is deleted.

We may close accounts and delete workspaces that have not been used for at least 12 months, after writing to the account email at least 30 days before.

If we ever decide to shut Collom down, we will give at least 30 days' notice so that you can export your content.

When an account or workspace is closed, your right to use it ends and its data is deleted as set out in the Privacy Policy. The parts of these terms that by their nature should outlast closure continue to apply, including those on content you published, liability, indemnity and disputes.

18. Disclaimers

Collom is provided "as is" and "as available". To the extent the law allows, we give no warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted, secure or free of errors, or that content will never be lost. You are responsible for keeping your own copies of work you cannot replace.

19. Limitation of liability

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, goodwill or data, however it arises and even if it could have been foreseen.

To the extent the law allows, our total liability for all claims connected with Collom is limited to the greater of the amount you paid us in the twelve months before the claim arose and one hundred US dollars.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, and nothing takes away rights that consumer law gives you.

20. Indemnity

If someone brings a claim against Collom because of your content, what you published or collected through a site or a form, an app you built, or your breach of these terms, you will cover our reasonable losses and costs from that claim, to the extent it was caused by something within your control. We will tell you about the claim promptly and let you take part in defending it.

21. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos, Nigeria, decide disputes about them. If you are a consumer, you keep any protections and any right to sue at home that the law of the country where you live gives you and that cannot be waived.

Before going to court, write to legal@collom.io. Most problems can be settled in a conversation, and we will try to do that within 30 days.

22. Changes to these terms

We may update these terms as Collom and the law change. For a change that matters, we will give at least 30 days' notice in the app or by email before it takes effect, and the date at the foot of this page will change. If you keep using Collom after a change takes effect, you accept the new terms. If you do not accept them, you can close your account and, where you paid in advance, receive a refund for the remaining period.

23. General

These terms and the Privacy Policy are the whole agreement between us about Collom, and replace anything agreed earlier. If a court finds part of them unenforceable, the rest still applies. If we do not enforce a term straight away, we have not given it up.

You may not transfer these terms to someone else without our consent. We may transfer them as part of a merger, a reorganisation or a sale of the business, and will tell you if we do. Nobody other than you and us has rights under these terms.

Neither of us is liable for a delay or failure caused by something beyond our reasonable control. We send notices to your account email or show them in the app; send yours to legal@collom.io. These terms are written in English, and the English version decides if a translation differs.

24. Contact

Questions about these terms go to legal@collom.io. For help with the product, write to support@collom.io. To report abuse or a rights complaint, write to abuse@collom.io. To report a security problem, write to security@collom.io.